Slcc

The Scottish Legal Complaints Commission (SLCC) is consulting on a draft regulatory statement to guide its work as it implements the Regulation of Legal Services (Scotland) Act 2025. The statement responds to the regulatory objectives, set out in chapter 1 of the Act and intended to guide the approa

The Scottish Legal Complaints Commission (SLCC) has been revalidated as a complaint handler. The SLCC is a complaint handler member of the Ombudsman Association (OA), a professional association for UK and other ombudsman schemes. All members of the association must meet its criteria of independ

The Scottish Legal Complaints Commission (SLCC) has welcomed the refusal of an appeal brought against the body by Levy & McRae Solicitors.

The Faculty of Advocates has still not published new disciplinary rules, despite being encouraged to do so 18 months ago by the Scottish Legal Complaints Commission (SLCC). In December 2023, the SLCC made three recommendations to Faculty: to improve the clarity of its disciplinary rules; write a com

The Law Society of Scotland’s Client Protection Fund is working well but there should be more lay members on its sub-committee, according to a report from the Scottish Legal Complaints Commission (SLCC). The society has a duty to provide a grant-making fund to protect clients who have lost mon

The Scottish Legal Complaints Commission (SLCC) has today laid its budget for 2025-26 at Holyrood after the SLCC Board approved its draft budget and operating plan following a statutory consultation. Commenting on the budget, SLCC chair, Jane Malcolm said: “We’re grateful to those organi

The Scottish Legal Complaints Commission (SLCC) has welcomed further improvements in Law Society of Scotland investigation timescales since it made statutory recommendations two years ago. A report published by the SLCC in March 2023 showed that the majority of complaints investigations were taking

A new SLCC board member has been appointed. 

I read with interest the article on the Scottish Law Agents Society survey run by Darren Murdoch. I will not be responding as I have not been in practice for almost 30 years – an era when regulation was a very different thing – and came off the roll over a decade ago. No locus? No skin i

An unexpectedly high caseload resulting from the failure of one firm, inflationary pressure on core costs and significant uncertainty are key drivers in the Scottish Legal Complaints Commission’s 2025-265 budget, published for consultation today. SLCC Chair Jane Malcolm said: “Last year

Neil Stevenson comments on an appeal to the Inner House in which judges clarified the meaning of 'complaint'. In its decision, the court has clarified that a 'complaint’ is the whole complaint made by the complainer, but also that for some sections of the Legal Profession and Legal Aid (Scotla

The Scottish Legal Complaints Commission (SLCC) has renewed its call for a better solution to deal with solicitors unwilling or unable to comply with their regulatory duties. It follows a court hearing in which a solicitor was questioned on why they had not provided timely access to a file needed to

The Scottish Legal Complaints Commission (SLCC) has reported its highest ever number of incoming complaints – 1,385 in 2023-24 – significantly exceeding projections for the year. The organisation’s caseload was skewed by the fallout from one ceased firm which affected work across t

The Scottish Law Agents Society (SLAS) is inviting lawyers to complete a survey on the perceived fairness, transparency, and suitability of the existing legal complaints system in Scotland. Recently, SLAS noted that members of the legal profession have raised concerns and expressed dissatisfaction r

The Scottish Legal Complaints Commission (SLCC) has called for a revised system of appeal against its decisions due to the time and costs involved. Since the start of March 2024 the Court of Session has refused 10 requests for leave to appeal decisions of the SLCC. By comparison, there were only two