The Scottish Legal Complaints Commission (SLCC) has confirmed a £500,000 saving in costs over the next five years. The organisation is downsizing its office space, following a substantive programme of work to develop new ways of working, investment in upgraded IT infrastructure and a drive to
The Scottish Legal Complaints Commission (SLCC) has published a report on its review of the time taken by the Law Society of Scotland to investigate conduct complaints remitted to it.
In July 2020 the Scottish Law Agents’ Society proposed that the Scottish Legal Complaints Commission charge a modest fee, refundable on success, to those who wish to complain. The amount suggested was £60. Needless to say this proposal has never materialized in the context of the regulat
The Scottish Legal Complaints Commission (SLCC) has published an open letter to the profession – reproduced below – on the duty to co-operate to support an efficient and effective complaints system. For a number of years, we have been raising concerns about a significant minority of firm
Following two rounds of consultation, the Scottish Legal Complaints Commission (SLCC) has published updated rules which will apply from 1 April 2023. The changes are intended to ensure that the rules reflect a digital and paperless focus in the SLCC’s operations and engagement with the profess
The Scottish Legal Complaints Commission is consulting on a levy for 2023/24 that returns to just below pre-pandemic levels, following two years of cuts. This year the levy will rise by nine per cent.
The Scottish Legal Complaints Commission (SLCC) has reported complaint numbers rebounding after two years of reductions linked to Covid-19 restrictions. Its annual report also highlights ongoing work to improve customer service, to drive efficiencies and to advocate for reform to modernise the legis
The Scottish Legal Complaints Commission (SLCC) has successfully defended five recent applications for leave to appeal against decisions to reject complaints as ineligible. In all five cases, complainers applied to the Inner House of the Court of Session for leave to appeal against SLCC decisions th
Dear Editor, Andrew Stevenson of the Scottish Law Agents Society, in his article of 7 November 2022, noted a period when the Scottish Legal Complaints Commission Board had fewer than the intended legal members on it.
The Scottish Legal Complaints Commission (SLCC) has appointed two new board members. Lynne Collingham and Dale Hughes joined the SLCC board on 15 June and 12 August 2022 respectively. The appointments are for five years.
A Court of Session judgment has reaffirmed the principle of legal privilege between solicitors and their clients. A hearing at the Inner House of the Court of Session determined that the Scottish Legal Complaints Commission (SLCC) is not entitled to recover legally privileged information in a solici
The Scottish Legal Complaints Commission (SLCC) has appointed three law firms to its advisory and litigation panel following a competitive tender process run through the Public Contracts Scotland portal. Brodies, Burness Paull, and Harper Macleod were appointed to the panel, which will provide legal
The Law Society of Scotland and Scottish Legal Complaints Commission have welcomed the agreement among responses within a Scottish government report on improving regulatory processes. The Scottish government has today published its analysis of responses to its recent consultation on reforming t
The Scottish Legal Complaints Commission (SLCC) has announced a five per cent reduction in the levy for solicitors, advocates and commercial attorneys – the second cut to the levy in two years. The proposed cut in the levy was welcomed by the Law Society of Scotland in its response to the SLCC
The Law Society of Scotland has called on the Scottish Legal Complaints Commission (SLCC) to focus more on its core role in handling legal complaints and go further in controlling its costs. Responding to the SLCC’s consultation on its draft budget for 2022-23, the society has noted the SLCC i