SCTS launches protected characteristics survey for Civil Online
The Scottish Courts and Tribunals Service has launched a survey on protected characteristics in order to ensure that any future development of Civil Online best meets the needs and requirements of users.
The survey will be included in all emails generated via Civil Online, as well as placed on strategic pages of the SCTS website.
In terms of the Equality Act 2010, the following characteristics are protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
When completed the survey will anonymously capture data in relation to Civil Online users protected characteristics. This information can then be used by SCTS to improve the overall user experience for our users with protected characteristics as well as improving accessibility and usability for Civil Online.