David Wilson

Jessica Gatherer, now 19, sought assistance from Digby Brown Solicitors to bring an action against ESM Operations, G4S and DF Concerts.

She was injured on the afternoon of Sunday 9 July 2023, having been crushed against a fence after a delay in opening the festival stage led to a dangerous build-up of fans.

Ms Gatherer suffered torn ligaments in her left knee and soft tissue damage throughout her leg, which was so severe she needed a knee splint and crutches for five months.

She was unable to work for six months and also missed a pre-booked family holiday to Turkey.

Digby Brown Solicitors argued venue bosses did not have the right infrastructure in place and that staff did not follow risk assessments.

The law firm also argued that CCTV showed there was an opportunity to let people enter the arena earlier which would have reduced the risk of a crowd surge.  

The legal action was made against three companies – ESM Operations, G4S and DF Concerts – on the basis they all had responsibility for crowd safety.

All three firms denied liability but the case settled out of court this month for a four-figure sum. ESM and DF settled the claim on a 50/50 basis while G4S was released from the action.

David Wilson, partner at Digby Brown, said: “Gigs and festivals can be rowdy but that’s precisely why crowd control measures exist.

“Proper risk assessments, trained staff, safe practices and appropriate fencing and infrastructure ensures risk is minimised and music fans – no matter their physical size – are able to enjoy the experience safely.

“Legal actions of this nature are very rare and it’s a real shame Jessica was hurt in the way she was but we’re happy to have helped and hope this reminds all events organisers to just follow the safety guidance so everyone can enjoy the music and get home safe.”