And finally… play on, give me excess of it

The Spanish government has approved a draft law that would impose fines on companies that leave callers on the phone for more than three minutes.

Under the bill, firms will faces fines of between €150 and €10,000, with the figure rising to €100,000 for repeat offenders.

The country’s consumer affairs minister, Alberto Garzón, said the move would put an end to the “endless headaches” caused by companies creating “bureaucratic labyrinths”.

All utility companies will be subject to the law, irrespective of their size, as well as companies that have more than 250 employees or annual revenue in excess of €50 million.

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