Spike in people unhappy with handling of FOI requests

Spike in people unhappy with handling of FOI requests

Daren Fitzhenry

The Scottish Information Commissioner has reported a significant increase in the number of appeals made from people who are unhappy with a Scottish public authority’s handling of a freedom of information (FOI) request.

The commissioner’s latest report reveals that, during 2021-22, he received 626 FOI appeals: a 29 per cent increase on the previous year.

The report also reveals that Scotland’s public authorities received more than 70,000 FOI requests last year, with most of these (86 per cent) answered within the FOI time limit of 20-working days, and the majority (73 per cent) leading to the disclosure of some or all of the information requested.

FOI gives people the right to request and receive information held by Scottish public authorities, with requests only able to be refused if FOI law allows it. Requesters who are unhappy with a response can ask the public authority to review its decision, and if they’re still unhappy they can appeal to the independent Scottish Information Commissioner.

The commissioner’s report notes that the number of appeals received was the highest since 2005-2006, the year which followed the introduction of Scotland’s FOI law. Members of the public were responsible for nearly three-quarters of last year’s appeals, with other appeals being made by the media, commercial organisations and elected representatives.

Scottish Information Commissioner Daren Fitzhenry said: “The increase in the number of appeals received shows the strength of the public appetite for accessing reliable and accurate information from Scotland’s public authorities.

“The appeals we received covered requests for information on a wide range of subjects of personal and public interest: from discharges from hospitals to care homes during the pandemic to neighbourhood noise complaints; from a review of the Curriculum for Excellence to issues relating to local planning.

“While appeals to me have increased, it’s important to remember that these account for fewer than 1 per cent of the total FOI requests made in Scotland each year, meaning that most people who use their FOI rights don’t have to think about an appeal. Indeed, by far the most common experience when people use FOI is that they receive the information they’re looking for, helping them to better understand the issue at the heart of their request.”

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