Campaign to highlight impact of abuse, threats and violence on retail staff

Ash Denham

It comes following the passing of the Protection of Workers (Scotland) Bill and findings from the Scottish Grocers Federation, which show a rise in reported attacks on staff in 2020.

Real-life testimonies feature in the campaign emphasising the damaging effect this criminal behaviour has on retail staff.

The campaign is being delivered by Crimestoppers, Fearless and the Scottish Grocers Federation, and is being funded by the Scottish government.

Community safety minister Ash Denham said: “Shop workers play a crucial role in our communities and their outstanding dedication and sacrifice throughout the coronavirus pandemic has only emphasised this.

“While overall violent crime is much lower than a decade ago, the Scottish Grocers Federation crime survey last year indicated an increase in verbal or physical abuse in 2020 among the sector. Such appalling behaviour is completely unacceptable and no one should have to experience it while doing their job. Like everyone else, shop workers are fully entitled to be able to work free from the threat of violence or abuse.

“Our awareness campaign encourages everyone to be respectful and think about how they interact with shop workers. For any shop worker who experience this type of criminal behaviour, we ask that they report it immediately to the Police or anonymously through CrimeStoppers or Fearless.org.

Dr John Lee of the Scottish Grocers Federation said: “The launch of this retail crime campaign is a major step forward in making our shops safer for retailers and customers. We are delighted that the Scottish Government is supporting the campaign and we are fully committed to making it a success. Shop staff should not have to put up with any form of abuse or threatening behaviour and we are calling on all our colleagues across the industry to report every incidence of retail crime.”