England: Majority of people believe legal system unfit for ordinary people

The research was conducted to mark the launch of the Legal Access Challenge – a new prize run by Nesta Challenges in partnership with the Solicitors Regulation Authority – which aims to help more people access legal services through new technology.

The survey also found one in seven (15 per cent) people in England and Wales have experienced a legal issue in the last 10 years; that people turn to friends and family (20 per cent) or Google (16 per cent) for legal advice.

When asked about barriers to accessing legal advice, seven in 10 (68 per cent) cited the high cost, followed by the uncertainty of the cost (56 per cent) and knowing whom to trust (37 per cent).

The majority (79 per cent) believe it needs to be easier for people to access legal guidance and advice for themselves. There is a widespread belief that technology could be the solution to this, with six in 10 (59 per cent) saying they think technology could lead to better services to help people resolve their legal problems.

People believe that the biggest benefits to using a digital service for legal advice would be having a fixed price up front for legal fees (38 per cent), being able to understand their rights (26 per cent) and having access to cheaper legal advice and information (23 per cent).

Part of the regulator’s wider programme to drive innovation in the sector, the Legal Access Challenge will offer £250,000 in grants to help innovators develop new technology solutions to help make legal advice more affordable and accessible for the majority.

Chris Gorst, head of better markets, Nesta Challenges, said: “For too many people, legal support and advice seems out of reach and reserved for those with the time and money to navigate a complex legal system.

“Technology is not a panacea, but in many areas of our lives it has transformed the choice, convenience and quality available to us and this could be true in legal services too. The UK is a world leader in both technology and legal services, and there is a huge economic and social opportunity in bringing these together.

“We are launching the Legal Access Challenge to help demonstrate what technology can do and to bring these new solutions to market. We want to see digital solutions that directly support individuals and small businesses to access legal services conveniently and affordably, and which can help close the ‘legal gap’ we currently face.”

Anna Bradley, SRA chair, said: “Whether they are dealing with a personal legal matter, or running a business, people need to be able to get legal support when it really matters.

“Having access to professional advice is important at those life changing moments. And for small businesses, it can make the difference between success and failure.

“There are real barriers for people looking for help and the innovative use of technology is one way of tackling those barriers.

“We want our regulation to support new ideas. The Legal Access Challenge can help to drive the development of new approaches which will deliver tangible benefits to the public, opening up access to legal services for as many people as possible.”