Clydesdale hit with £20m fine for serious PPI complaint failings

The Financial Conduct Authority (FCA) has fined Glasgow-based Clydesdale Bank £20,678,300 for serious failings in its Payment Protection Insurance (PPI) complaint handling processes between May 2011 and July 2013. It is the largest ever fine imposed by the FCA for failings relating to PPI and Clydesdale will now be forced to review all PPI complaints handled prior to August […]